Client Support Manager - Remote Work

Job Description:

Teenage Engineering is seeking a highly motivated Client Support Manager to join our team on a part-time basis. As a Client Support Manager, you will be responsible for providing remote support to our clients, ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and concerns via phone, email, or chat - Work closely with internal teams to resolve client issues and escalate complex cases as needed - Provide product demonstrations and training sessions to clients - Develop and maintain strong relationships with clients to ensure customer satisfaction and retention - Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services - Analyze client feedback and data to identify trends and areas for improvement - Create and maintain detailed records of client interactions and resolutions

Requirements: - Bachelor's degree in Business Administration or related field - 5+ years of experience in client support or customer service - Proven track record of exceeding customer expectations and delivering exceptional client support - Excellent communication and interpersonal skills - Energetic and dedicated personality traits - Strong cooperation and strategic planning skills - Ability to work independently and prioritize tasks effectively - Proficiency in CRM software and Microsoft Office Suite - Knowledge of the music or technology industry is a plus

Benefits: - Vision insurance - Profit sharing - Medical coverage

Working Environment: At Teenage Engineering, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to innovation and collaboration, creating a dynamic and supportive work environment.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Teenage Engineering is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.