Client Support Representative - Remote Work

LightAir is seeking a part-time Client Support Representative to join our team remotely from Malmö, Skåne Län, SE. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a customer service or client support role.

Responsibilities: 1. Provide exceptional customer support via phone, email, and chat to address client inquiries and issues in a timely and professional manner. 2. Act as the primary point of contact for clients, managing relationships and ensuring their satisfaction with our products and services. 3. Resolve client complaints and escalations with empathy and efficiency, striving to exceed their expectations. 4. Collaborate with internal teams such as Sales and Product Development to address client needs and improve overall customer experience. 5. Maintain accurate records of client interactions and transactions in our CRM system for future reference and analysis.

Requirements: 1. Energetic and hardworking attitude with a passion for delivering excellent customer service. 2. Strong analytical skills to understand client needs and provide the appropriate solutions. 3. High emotional intelligence to navigate diverse client personalities and build rapport effectively. 4. Excellent communication and interpersonal skills to interact with clients and colleagues professionally. 5. Ability to work independently and remotely while maintaining a high level of productivity and focus. 6. Proficiency in using CRM software and other customer support tools is a plus.

Benefits: 1. Vision insurance to support your eye health and wellness. 2. Life insurance coverage to provide financial security for you and your loved ones. 3. Paid overtime opportunities for additional compensation and recognition of your hard work.

Working environment: Joining LightAir means becoming part of a team that transcends borders, fostering collaboration on a global scale. You will have the opportunity to work with colleagues from diverse backgrounds and contribute to the success of the company on an international level.

Equal opportunity statement: LightAir is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-04-26

If you meet the requirements and are eager to support our clients with enthusiasm and dedication, we look forward to receiving your application for the Client Support Representative position at LightAir.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.