Contact Center Assistant - Remote Work

Job Description: Saab Group is seeking a Contact Center Assistant to join our remote team in Malmö, Skåne Län, SE. As a Contact Center Assistant, you will be responsible for providing customer service and support through various communication channels. This is a part-time position at the Associate Level with a requirement of 4 years of experience in a similar role.

Responsibilities: - Handle incoming calls, emails, and chats from customers in a professional and courteous manner - Assist customers with inquiries, issues, and complaints, escalating to the appropriate department when necessary - Maintain accurate records of customer interactions and transactions - Provide support to customers with product information, troubleshooting, and technical assistance - Collaborate with team members to ensure a seamless customer experience - Meet and exceed customer service expectations and key performance indicators - Assist in developing and implementing customer service strategies and initiatives - Stay up-to-date on product knowledge and company policies and procedures

Requirements: - 4 years of experience in a customer service or contact center role - Resourceful and dedicated personality traits - Strong planning and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and collaboratively in a remote team environment - Proficiency in Microsoft Office and CRM software - Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Travel opportunities for training and conferences - Free food provided during work hours - Travel and spending expenses covered for work-related activities

Working Environment: At Saab Group, we empower our employees to take ownership and make impactful decisions. Our team is driven by excellence and innovation, and we pride ourselves on providing a supportive and collaborative work environment.

Deadline to Apply: Please submit your application by April 17th, 2024.

Equal Opportunity Statement: Saab Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.