Contact Center Assistant - Remote Work

Job Description:

Teenage Engineering is seeking a reliable and driven Contact Center Assistant to join our team. This is a remote work opportunity based in Stockholm, providing part-time hours. The ideal candidate will have at least 2 years of experience in a similar role and possess strong analytical and communication skills.

Responsibilities: 1. Respond to customer inquiries and provide timely and accurate information via phone, email, and chat. 2. Assist customers with product information, order status, and troubleshooting. 3. Process orders, returns, and exchanges efficiently and accurately. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Maintain customer records and update information as needed. 6. Identify and escalate priority issues to the appropriate team members.

Requirements: 1. 2+ years of experience in a contact center or customer service role. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving and analytical abilities. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and CRM systems. 6. High school diploma or equivalent required.

Benefits: 1. Parental leave 2. Paid overtime 3. Vision insurance

Working Environment: At Teenage Engineering, we pride ourselves on fostering a dynamic workplace that values teamwork, innovation, and shared success. Our team members are encouraged to collaborate and bring fresh ideas to the table, driving our company forward in the fast-paced tech industry.

Equal Opportunity Statement: Teenage Engineering is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.