Contact Center Manager - Remote Work

Job Description: Nobina is looking for a Contact Center Manager to join our team in Göteborg, Västra Götalands Län, SE. This is a part-time, remote work position at the Associate Level, requiring a minimum of 5 years of relevant experience. As a Contact Center Manager, you will be responsible for overseeing the daily operations of our contact center, ensuring that our team delivers exceptional customer service and meets key performance indicators.

Responsibilities: - Manage a team of contact center agents, including hiring, training, and coaching team members - Develop and implement strategies to improve customer satisfaction and operational efficiency - Monitor and analyze key performance indicators to identify trends and areas for improvement - Handle escalated customer inquiries and complaints in a professional and timely manner - Collaborate with other departments to ensure seamless communication and coordination - Conduct regular performance reviews and provide feedback to team members - Stay up-to-date on industry trends and best practices in contact center management - Implement and maintain contact center technology and software as needed

Requirements: - 5+ years of experience in contact center management or a related field - Excellent communication and leadership skills - Strong analytical and problem-solving abilities - Reliable and dedicated work ethic - Ability to work independently and as part of a team - Proficiency in Microsoft Office and contact center software - Bachelor's degree in a related field preferred

Benefits: - Company transportation - Training & professional development opportunities - Travel & spending expenses covered - Be part of a company that pioneers change and sets industry benchmarks

Deadline to apply: May 7, 2024

Equal Opportunity Statement: Nobina is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.