Contact Center Manager - Remote Work

Job Description:

Peak Performance is seeking a remote Contact Center Manager to join our team in Göteborg, Västra Götalands Län, SE. As a part-time position at the Mid-to-Senior Level, the Contact Center Manager will be responsible for overseeing the operations of our contact center team and ensuring a high level of customer satisfaction.

Responsibilities: - Manage and lead a team of contact center agents, providing coaching, training, and performance evaluation - Develop and implement strategies to improve customer service and efficiency within the contact center - Monitor and analyze key performance indicators to assess team performance and identify areas for improvement - Handle escalated customer inquiries and provide resolution in a professional and timely manner - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Stay informed about industry trends and best practices in customer service to continuously improve operations

Requirements: - 6+ years of experience in a contact center or customer service management role - Excellent communication and interpersonal skills - Strong leadership abilities with a proven track record of managing teams effectively - Dedication to providing exceptional customer service and the ability to adapt to changing priorities - Emotional intelligence and the ability to handle difficult situations with empathy and professionalism - Strong presentation skills for reporting and presenting insights to senior management

Personality traits: dedicated, adaptable

Soft skills: emotional intelligence, presentation

Benefits: - Paid sick leave - Free food - Free accommodation

Working Environment: At Peak Performance, we provide opportunities for unlimited personal and professional growth. We believe in creating a supportive and inclusive work environment where employees can thrive and succeed.

Deadline to apply: 2024-05-18

Equal Opportunity Statement: Peak Performance is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.