Contact Center Manager - Remote Work

Job Description:

ABB Sweden is seeking a Contact Center Manager to join our team on a remote basis. As a Contact Center Manager, you will be responsible for overseeing the day-to-day operations of our contact center, ensuring that all customer inquiries are handled efficiently and effectively. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 7 years of experience in a similar role.

Responsibilities: - Manage and lead a team of contact center agents, providing guidance and support as needed - Develop and implement strategies to improve customer satisfaction and retention - Monitor key performance indicators and metrics to ensure targets are met - Analyze data and trends to identify areas for improvement and implement solutions - Collaborate with other departments to ensure a seamless customer experience - Conduct regular training and coaching sessions to enhance team performance - Handle escalations and resolve customer complaints in a timely manner - Stay up-to-date on industry trends and best practices in contact center management

Requirements: - 7+ years of experience in contact center management - Strong leadership and communication skills - Driven and dedicated personality traits - Excellent cooperation and analytical skills - Ability to work independently and in a team environment - Proficiency in Microsoft Office and contact center software - Bachelor's degree in business or a related field (preferred) - Knowledge of contact center best practices and customer service principles

Benefits: - Paid sick leave - Visa sponsorship for eligible candidates - Travel opportunities for training and conferences

Working Environment: At ABB Sweden, we believe in harnessing technology to drive innovation and efficiency. Our remote work environment allows you to work from anywhere while still being part of a collaborative team dedicated to delivering exceptional customer service.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: ABB Sweden is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.