Contact Center Officer - Remote Work

Job Description:

Lifesum, a leading health and wellness company based in Stockholm, is seeking a Contact Center Officer to join their team on a part-time, remote basis. This entry-level position is perfect for individuals who are resilient, hardworking, and have a passion for promoting health and wellness. The ideal candidate will have at least 1 year of experience in a customer service or contact center role.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide accurate information about Lifesum products and services - Assist customers with account management, troubleshooting, and technical support - Escalate complex issues to the appropriate team members for resolution - Maintain a high level of customer satisfaction through excellent communication and problem-solving skills - Collaborate with cross-functional teams to improve the overall customer experience - Stay up-to-date on Lifesum's products, services, and industry trends

Requirements: - 1+ year of experience in a customer service or contact center role - Proven ability to work independently and manage multiple tasks simultaneously - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Proficiency in using customer service software and tools - Ability to work remotely and maintain a high level of productivity - Bachelor's degree in a related field preferred

Benefits: - Relocation allowance for eligible candidates - Joining bonus for new hires - Opportunities for travel to different locations - A diverse and inclusive working environment that promotes collaboration on a global scale

Equal Opportunity Statement: Lifesum is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 15, 2024

If you meet the requirements and are excited to join a dynamic team focused on improving people's lives through health and wellness, we encourage you to apply for the Contact Center Officer position at Lifesum today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.