Contact Center Specialist - Remote Work

Job Description:

Tink is seeking a Contact Center Specialist to join our team in a remote work capacity. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to clients, handling inquiries, resolving issues, and ensuring a positive experience for all customers. This role requires a high level of professionalism, communication skills, and the ability to work independently in a virtual setting.

Responsibilities: - Manage inbound and outbound customer inquiries through phone, email, and chat channels - Provide accurate and timely information to customers regarding products, services, and policies - Resolve customer concerns and issues in a timely and effective manner - Maintain a high level of customer satisfaction through strong communication and problem-solving skills - Collaborate with team members to ensure a seamless customer experience - Meet and exceed performance metrics and goals set by the company

Requirements: - 4 years of experience in a customer service or contact center role - Reliable and resilient personality traits - Excellent emotional intelligence and negotiation skills - Strong communication skills, both written and verbal - Ability to work independently and in a virtual environment - Proficiency in Microsoft Office and customer relationship management software - High school diploma or equivalent

Benefits: - Retirement plan - Paid Time Off (PTO) - Gym membership

Working Environment: At Tink, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a positive and inclusive environment where all employees can thrive and grow professionally.

Equal Opportunity Statement: Tink is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.