Contact Center Specialist - Remote Work

Job Description:

QlikTech International is currently seeking a Contact Center Specialist to join our team for remote work in Göteborg, Västra Götalands Län, SE. This is a part-time position at the Associate Level with a minimum of 4 years of experience in a similar role.

Responsibilities: - Handle inbound and outbound calls in a professional and courteous manner - Respond to customer inquiries and provide prompt and accurate information - Assist customers with product support, troubleshooting, and issue resolution - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Collaborate with team members to ensure a seamless customer experience - Maintain accurate and detailed records of all customer interactions - Adhere to company policies and procedures at all times

Requirements: - Reliable and hardworking individual with strong communication skills - Previous experience in a contact center or customer service role is required - Ability to make quick and effective decisions under pressure - Demonstrated emotional intelligence and ability to empathize with customers - Proficiency in using CRM software and other contact center tools - Strong attention to detail and organizational skills - Ability to work independently and as part of a team - Fluent in English and Swedish is a plus

Benefits: - Travel and spending expenses covered - Free accommodation provided for work-related travel - Opportunities for travel to different locations for work assignments

Working Environment: At QlikTech International, we believe in aligning our work with a greater purpose, contributing to a meaningful mission. Our team is dedicated to providing exceptional customer service and making a positive impact on the lives of our customers.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: QlikTech International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.