Customer Care Representative - Remote Work

Northvolt is seeking a part-time Customer Care Representative to join our remote team in Malmö, Skåne Län, SE. As an Entry Level position, no prior experience is required, making this a great opportunity for individuals looking to start a career in customer service.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Resolve customer issues and complaints effectively to ensure customer satisfaction. 3. Assist customers with placing orders, tracking shipments, and processing returns. 4. Communicate product information and promotions to customers. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Reliable and motivated individual with a strong desire to provide excellent customer service. 2. Excellent time management skills to prioritize tasks and meet deadlines. 3. Strong communication skills, both written and verbal. 4. Ability to work independently and as part of a team. 5. Proficiency in using customer service software and tools. 6. High school diploma or equivalent.

Personality traits such as reliability and motivation are essential for success in this role. Soft skills like time management and communication are also crucial for delivering exceptional customer service.

In addition to a competitive salary, Northvolt offers benefits such as free accommodation, travel opportunities, and disability insurance. Our working environment is dedicated to understanding and exceeding customer expectations.

Equal Opportunity Statement: Northvolt is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion.

If you are passionate about customer care and looking to start a rewarding career in remote work, we encourage you to apply by the deadline of July 12, 2024. Join us at Northvolt and make a positive impact on our customers' experience.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.