Customer Service Assistant - Remote Work

Job Description:

Kry is seeking a remote Customer Service Assistant to join our team in Göteborg, Västra Götalands Län, SE. As a Customer Service Assistant, you will be responsible for providing excellent customer service to our clients and assisting them with any inquiries or issues they may have. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in customer service.

Responsibilities: 1. Respond to customer inquiries and provide assistance via phone, email, and chat. 2. Resolve customer complaints in a timely and professional manner. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Assist in processing orders and scheduling appointments for clients. 6. Provide feedback to management on customer trends and concerns. 7. Continuously strive to improve customer satisfaction and retention rates.

Requirements: 1. Motivated and adaptable personality traits. 2. Strong analytical and communication skills. 3. Minimum of 4 years of experience in customer service. 4. Proficiency in Microsoft Office and CRM software. 5. Excellent time management and organizational skills. 6. Ability to work independently and prioritize tasks effectively.

Benefits: 1. Dental insurance. 2. Profit sharing. 3. Training and professional development opportunities. 4. Recognize and reward based on performance and merit.

Equal Opportunity Statement: Kry is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-06

If you meet the requirements and are interested in joining our team as a remote Customer Service Assistant, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.