Customer Service Assistant - Remote Work

Job Description:

H&M is seeking a motivated and detail-oriented Customer Service Assistant to join our team remotely in Malmö, Skåne Län, SE. As a Customer Service Assistant, you will be responsible for providing excellent customer service to our clients, resolving their inquiries and issues in a timely and professional manner. This is a part-time, entry-level position with no prior experience required.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer issues and complaints effectively, ensuring customer satisfaction - Provide product information and recommendations to customers - Process orders, returns, and exchanges accurately in our system - Assist customers with tracking shipments and delivery information - Collaborate with other team members to improve customer service processes and procedures - Stay up-to-date on product knowledge and company policies

Requirements: - Strong communication skills, both written and verbal - Excellent customer service and interpersonal skills - Resilient and resourceful in handling challenging customer situations - Ability to plan and prioritize tasks effectively - Critical thinking skills to problem-solve and resolve customer issues - Proficient in using technology and navigating computer systems - High school diploma or equivalent

Benefits: - Free food provided during work hours - Travel opportunities for company events and training - Dental insurance coverage for all employees

Working Environment: At H&M, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and supportive work environment where employees can grow and succeed.

Equal Opportunity Statement: H&M is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.

Deadline to Apply: Interested candidates should submit their applications by May 7, 2024. Join our team at H&M and make a difference in the world of customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.