Customer Service Assistant - Remote Work

Job Description:

We are looking for a dedicated and driven Customer Service Assistant to join our team at Starbreeze Studios. This is a remote work opportunity, so you can work from the comfort of your own home. As a Customer Service Assistant, you will be responsible for providing exceptional customer support to our clients and ensuring their needs are met in a timely and professional manner.

Responsibilities: - Responding to customer inquiries via email, phone, and chat - Resolving customer issues and addressing any concerns they may have - Providing product information and assisting customers with their purchases - Processing returns and exchanges - Maintaining accurate records of customer interactions - Collaborating with other team members to improve customer service processes - Identifying opportunities to upsell products or services to customers - Keeping up-to-date with product knowledge and industry trends

Requirements: - 4 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong teamwork and collaboration abilities - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required; Bachelor's degree preferred

Personality Traits: - Dedicated to providing excellent customer service - Driven to exceed customer expectations

Soft Skills: - Strong communication skills - Ability to work well in a team environment

Benefits: - Visa sponsorship for international candidates - Paid overtime for additional hours worked - Medical coverage for you and your family

Working Environment: At Starbreeze Studios, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work with a diverse team of talented individuals who are passionate about creating innovative solutions for our customers.

Deadline to Apply: Please submit your application by July 4, 2024.

Equal Opportunity Statement: Starbreeze Studios is an equal opportunity employer and is committed to providing a diverse work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.