Customer Service Manager - Remote Work

Job Description:

Skanska is seeking a talented and experienced Customer Service Manager to join our team on a remote part-time basis. As a Customer Service Manager, you will be responsible for managing all aspects of customer service operations and ensuring a high level of customer satisfaction. This role requires a high level of adaptability and resilience, as well as strong soft skills in innovation and research.

Responsibilities: - Develop and implement customer service policies and procedures - Oversee a team of customer service representatives and provide ongoing training and support - Monitor customer service metrics and develop strategies to improve customer satisfaction - Handle escalated customer complaints and issues in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience - Conduct market research and stay up-to-date on industry trends to identify opportunities for improvement - Build strong relationships with colleagues, clients, and partners - Represent the company at industry events and conferences

Requirements: - Bachelor’s degree in Business Administration or related field - Minimum of 8 years of experience in customer service management - Strong communication and leadership skills - Proven track record of delivering high-quality customer service - Ability to work independently and in a remote environment - Adaptable and resilient personality traits - Innovative thinking and research skills

Benefits: - Travel opportunities - Gym membership - Paid Time Off (PTO)

Equal Opportunity Statement: Skanska is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.