Customer Service Manager - Remote Work

The Customer Service Manager at Hilton will be responsible for leading a team of remote customer service representatives to ensure excellent customer service and satisfaction. This individual will be responsible for managing and resolving customer complaints, developing and implementing customer service policies and procedures, and analyzing customer feedback to improve the overall customer experience. The Customer Service Manager will also be responsible for training and mentoring customer service representatives, conducting performance evaluations, and identifying areas for improvement.

Requirements: - Bachelor's degree in Business Administration or related field - 7 years of experience in customer service or a related field - Proven experience in a leadership or management role - Strong communication and interpersonal skills - Ability to work remotely and manage a remote team effectively - Driven and dedicated personality traits - Strong time management and critical thinking skills - Experience with CRM systems and customer service software - Ability to adapt to a fast-paced and changing environment

Responsibilities: - Lead a team of remote customer service representatives to provide excellent customer service - Develop and implement customer service policies and procedures - Monitor and analyze customer feedback to identify areas for improvement - Train and mentor customer service representatives - Conduct performance evaluations and provide feedback for professional development - Manage and resolve customer complaints in a timely and effective manner - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date with industry trends and best practices in customer service

Benefits: - Travel opportunities - Paid sick leave - Travel & spending expenses - A dynamic workplace that values teamwork, fostering innovation and shared success

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.