Customer Service Officer - Remote Work

Job Description:

Thule Group, a leading outdoor and transportation products company, is seeking a passionate and motivated Customer Service Officer to join our team in a remote work position. The primary responsibility of the Customer Service Officer is to provide stellar customer support to our clients, ensuring an exceptional experience with our products and services.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat in a timely and professional manner - Resolve customer complaints with empathy and efficiency, striving to exceed customer expectations - Provide product information, pricing, and availability to customers - Process orders, returns, and exchanges accurately and efficiently - Collaborate with other departments to address customer needs and concerns - Maintain accurate records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team members - Continuously improve customer service processes and procedures to enhance the overall customer experience

Requirements: - 1 year of customer service experience - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Excellent problem-solving abilities - Proficiency in Microsoft Office and CRM software - Persuasion and presentation skills - Passion for delivering exceptional customer service - Motivated to achieve results and meet customer satisfaction goals

Benefits: - Life insurance - Profit sharing - Employee discounts - Opportunity for professional growth and development

Working Environment: As a Customer Service Officer at Thule Group, you will have the opportunity to thrive in a high-energy workplace where success is measured by impactful results. We value teamwork, collaboration, and a customer-centric approach to our work.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Thule Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.