Customer Service Representative - Remote Work

As a Customer Service Representative at Peltarion, you will play a crucial role in maintaining positive customer relationships and ensuring high levels of customer satisfaction. This is a remote work position, offering flexibility and convenience for the right candidate.

Responsibilities: 1. Handle customer inquiries and provide timely and accurate responses via email, phone, and chat. 2. Address customer complaints and resolve issues in a professional and empathetic manner. 3. Collaborate with internal teams to ensure customer needs are met and issues are resolved effectively. 4. Maintain detailed records of customer interactions and transactions. 5. Assist with customer onboarding and training activities. 6. Continuously strive to improve customer service processes and procedures.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Excellent communication and interpersonal skills. 3. Reliable and dedicated work ethic. 4. Strong project management skills. 5. Critical thinking and problem-solving abilities. 6. Ability to work independently and as part of a team. 7. Proficiency in using customer service software and Microsoft Office Suite. 8. High school diploma or equivalent.

Benefits: 1. Retirement plan. 2. Company transportation. 3. Training and professional development opportunities.

Working Environment: At Peltarion, we are committed to environmental responsibility and sustainable practices. You will be joining a team that values diversity, inclusion, and environmental stewardship.

Equal Opportunity Statement: Peltarion is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

If you are a customer service professional with a passion for delivering exceptional service and making a positive impact, we encourage you to apply for this remote Customer Service Representative position at Peltarion by the deadline of June 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.