Customer Service Specialist - Remote Work

Job Description:

We are looking for a dedicated and reliable Customer Service Specialist to join our remote team at Kry. As a Customer Service Specialist, you will be responsible for providing excellent customer service to our clients through various communication channels, such as phone, email, and chat. You will handle inquiries, resolve customer issues, and ensure a positive customer experience.

Responsibilities: - Respond to customer inquiries promptly and professionally - Resolve customer issues and complaints effectively - Provide product information and support to customers - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure customer satisfaction - Meet customer service targets and goals set by the company - Stay up to date on product knowledge and company policies

Requirements: - Excellent communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Emotional intelligence and empathy towards customers - Reliable and able to meet deadlines - Detail-oriented with excellent organizational skills - Proficiency in using customer service software and tools

Personality Traits: - Dedicated - Reliable

Soft Skills: - Teamwork - Emotional intelligence

Benefits: - Visa sponsorship - Life insurance - Company equipment

Working Environment: At Kry, we empower our employees to take ownership and make impactful decisions. We believe in creating a supportive and inclusive working environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Kry is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-05-11

If you are passionate about customer service and interested in joining our remote team at Kry, please apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.