Customer Success Associate - Remote Work

Job Description:

Securitas AB is seeking a talented and driven Customer Success Associate to join our team on a part-time, remote basis. As a Customer Success Associate, you will be responsible for ensuring the satisfaction and retention of our valued customers. This role is crucial in driving customer adoption, engagement, and success.

Responsibilities: - Onboard new customers and provide product training - Establish and maintain relationships with customers to ensure their needs are met - Act as a trusted advisor to customers, providing guidance on best practices and solutions - Monitor customer usage and proactively address any issues or concerns - Collaborate with internal teams to resolve customer challenges in a timely manner - Conduct regular check-ins and QBRs to assess customer satisfaction and identify opportunities for improvement - Collect feedback from customers to help inform product development and enhancements

Requirements: - Bachelor's degree in Business Administration or related field - 4 years of experience in customer success or account management - Strong communication and negotiation skills - Resilient and reliable personality traits - Ability to work independently and collaboratively in a remote environment - Proficiency in CRM software and other customer success tools - Proven track record of meeting and exceeding customer retention and satisfaction goals

Benefits: - Remote work flexibility - Gym membership - Paid Time Off (PTO) - Opportunity to collaborate with colleagues worldwide

Equal Opportunity Statement: Securitas AB is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate based on race, gender, age, sexual orientation, religion, or disability.

If you are passionate about customer success and have the skills and experience required for this role, we encourage you to apply by May 11, 2024. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.