Customer Success Manager - Remote Work

Job Description:

Zound Industries is seeking a highly experienced and motivated Customer Success Manager to join our remote team based in Malmö, Skåne Län, SE. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services.

Responsibilities: - Serve as the main point of contact for key customer accounts, understanding their needs and providing solutions to help them achieve their goals. - Develop and implement customer success strategies to drive customer engagement and retention. - Work closely with the sales and product teams to ensure a seamless customer experience. - Proactively identify opportunities for upselling and cross-selling to increase customer value. - Gather customer feedback and provide insights to internal teams for product improvement. - Conduct regular check-ins and provide training and support to customers as needed. - Analyze customer data and metrics to track progress and identify areas for improvement. - Keep abreast of industry trends and best practices in customer success to drive innovation and continuous improvement.

Requirements: - 8+ years of experience in customer success or account management roles. - Strong interpersonal and communication skills. - Proven track record of building strong customer relationships and driving customer success. - Adaptable and resourceful with the ability to work independently in a remote setting. - Experience with presenting and delivering creative solutions to customers. - Proficiency in CRM software and other customer success tools. - Bachelor's degree in Business Administration or related field preferred.

Benefits: - Paid sick leave - Profit sharing - Vision insurance

Working Environment: As a Customer Success Manager at Zound Industries, you will collaborate with colleagues worldwide, fostering a global village mentality. You will have the opportunity to work with a diverse team of professionals in a dynamic and innovative work environment.

Deadline to Apply: Please submit your application by July 5, 2024.

Equal Opportunity Statement: Zound Industries is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.