Customer Success Manager - Remote Work

Job Description:

We are seeking a dynamic and experienced Customer Success Manager to join our team at Saab Group. This is a remote work position based in Sollentuna, Stockholms Län, SE. As a part-time role targeting individuals at the Mid-to-Senior Level with at least 6 years of experience, the ideal candidate will be energetic, passionate, possess strong problem-solving skills, and thrive in a cooperative work environment.

Responsibilities: - Manage a portfolio of key customer accounts, ensuring satisfaction and retention - Collaborate with sales, product, and support teams to deliver exceptional service to customers - Develop and maintain strong customer relationships, acting as a trusted advisor and advocate - Analyze customer data and feedback to identify trends and drive continuous improvement - Proactively address customer concerns and escalate issues as needed - Drive adoption of Saab Group products/services and ensure customers are maximizing value - Provide training and guidance to customers on product features and best practices - Collaborate with internal teams to develop and implement customer success strategies - Monitor key performance indicators and report on customer success metrics

Requirements: - 6+ years of experience in customer success or account management - Proven track record of managing customer relationships and driving customer success - Strong communication and interpersonal skills - Ability to work independently and in a team environment - Experience working remotely and managing a diverse customer base - Proficiency with CRM software and customer success tools - Bachelor's degree in Business, Marketing, or related field (preferred) - Passion for technology and innovation

Benefits: - Gym membership - Free food - Parental leave

Working Environment: At Saab Group, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing top-notch customer service and driving customer success. We value collaboration, innovation, and continuous learning.

Deadline to apply: 2024-07-15

Equal Opportunity Statement: Saab Group is an equal opportunity employer and is committed to creating an inclusive workplace where all employees feel valued and respected. We celebrate diversity and are committed to providing equal opportunities for all individuals regardless of race, gender, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.