Customer Success Officer - Remote Work

Job Description:

As a Customer Success Officer at Spotify, you will play a crucial role in ensuring the success and satisfaction of our customers. This is a remote work position based in Sollentuna, Stockholms Län, SE. As an Associate Level position, we are looking for individuals with at least 4 years of experience in customer success or a related field.

Responsibilities: - Develop and maintain strong relationships with customers to understand their needs and ensure their satisfaction with Spotify's services. - Provide timely and effective support to customers through various channels, including email, phone, and chat. - Analyze customer data and feedback to identify trends and make data-driven decisions to improve customer experience. - Collaborate with cross-functional teams to address customer issues and drive customer success. - Proactively seek opportunities to upsell and cross-sell Spotify's products and services to existing customers. - Stay current on industry trends and best practices in customer success to continually improve our strategies and processes.

Requirements: - Strong communication skills and the ability to build rapport with customers. - Independent and confident personality traits to effectively engage with customers. - Strong analytical skills and the ability to make data-driven decisions to improve customer experience. - Experience working in a fast-paced environment and meeting deadlines. - Proficiency in CRM software and customer support tools. - Bachelor's degree in business, marketing, or a related field is preferred.

Benefits: - Training & professional development opportunities to further your career in customer success. - Dental insurance to support your overall health and well-being. - Relocation allowance for eligible candidates who may need to move for this remote position.

Working Environment: At Spotify, you will flourish in a culture that embraces change and responds resiliently. Our team values innovation, collaboration, and growth, and we support each other in achieving our goals.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Spotify is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We celebrate diversity and do not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.