Customer Success Officer - Remote Work

Job Description:

We are seeking a passionate and adaptable Customer Success Officer to join our team at J.Lindeberg. As a remote worker based in Malmö, SE, you will be responsible for ensuring the success and satisfaction of our customers through strategic planning and effective decision-making. This part-time position is at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Develop and implement customer success strategies to drive retention and growth - Proactively engage with customers to understand their needs and provide solutions - Collaborate with cross-functional teams to improve the overall customer experience - Monitor customer satisfaction metrics and identify areas for improvement - Provide product training and support to customers as needed - Serve as a primary point of contact for customer inquiries and escalations

Requirements: - Strong communication and interpersonal skills - Ability to work independently and manage multiple priorities - Experience in strategic planning and decision-making - Proven track record of driving customer success and retention - Proficiency in CRM software and Microsoft Office suite - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Profit sharing opportunities - Medical coverage - Remote work flexibility

Working Environment: At J.Lindeberg, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe that a diverse workforce leads to better innovation and problem-solving. As a Customer Success Officer, you will have the opportunity to work in a collaborative and supportive environment where your contributions are valued.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: J.Lindeberg is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.