Customer Success Representative - Remote Work

Job Description:

Nyckel is seeking a part-time Customer Success Representative to join our team in a remote work setting. The ideal candidate will be a resilient and driven individual with excellent time management and creativity skills. As a Customer Success Representative, you will be responsible for providing a high level of support to our customers and ensuring their overall satisfaction with our products and services.

Responsibilities: - Proactively engage with customers to understand their needs and address any issues or concerns - Provide product demonstrations and training to customers as needed - Assist customers with onboarding and implementation of our products - Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience - Identify opportunities for upselling and cross-selling additional products or services - Maintain accurate records of customer interactions and follow up as needed - Stay up-to-date on product features and industry trends to provide valuable insights to customers

Requirements: - 1 year of experience in a customer-facing role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in a related field preferred - Resilient and driven personality traits - Strong time management and creativity skills

Benefits: - Training & professional development opportunities - Paid Time Off (PTO) - Company-provided equipment for remote work

Working Environment: At Nyckel, we foster a culture of ongoing learning and development for personal and professional growth. We believe in providing a supportive and inclusive environment where all employees can thrive.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Nyckel is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.