Customer Support Manager - Remote Work

Job Description: Skanska is seeking a part-time Customer Support Manager to join our team in Stockholm, SE. This is a remote work position for an individual with 6 years of experience at the mid-to-senior level. The ideal candidate will possess a passion for providing exceptional customer support and the resilience to handle difficult situations with ease.

Responsibilities: - Manage a team of customer support representatives to ensure all inquiries and issues are handled efficiently and effectively - Develop and implement training programs to improve the customer support team's skills and knowledge - Monitor customer satisfaction metrics and implement strategies to improve overall customer experience - Collaborate with other departments to address customer concerns and provide feedback on product improvements - Handle escalated customer complaints and ensure timely resolution - Analyze data and trends to identify areas for improvement in the customer support process

Requirements: - 6 years of experience in a customer support or related role - Strong communication skills, both written and verbal - Excellent time management skills to prioritize tasks and meet deadlines - Ability to work effectively in a remote team environment - Proven track record of building and leading high-performing customer support teams - Experience using customer support software and tools - Passion for delivering exceptional customer service and maintaining a positive attitude under pressure - Resilience to handle difficult customers and challenging situations - Teamwork skills to collaborate with colleagues and other departments effectively - Bachelor's degree in a related field is preferred

Benefits: - Employee discounts on company products and services - Dental insurance coverage - Free accommodation for remote work employees - Opportunities for professional development and advancement

Working Environment: At Skanska, we strive to promote equality and fairness for all employees. We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and grow in their careers.

Equal Opportunity Statement: Skanska is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workforce that reflects the communities we serve. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.