Customer Support Officer - Remote Work

Job Description:

Storytel is seeking a dynamic and passionate Customer Support Officer to join our team on a part-time, remote basis. As a Customer Support Officer, you will be responsible for providing excellent customer service to our users via various communication channels, such as phone, email, and chat.

Responsibilities: - Respond to customer inquiries promptly and professionally - Provide technical support and troubleshoot any issues that customers may encounter - Ensure customer satisfaction by actively listening to their needs and concerns - Collaborate with other departments to resolve customer issues effectively - Keep detailed records of customer interactions and transactions - Identify and report trends in customer inquiries to improve overall service - Stay up-to-date on product knowledge to provide accurate information to customers

Requirements: - Energetic and passionate personality - Strong project management skills - Critical thinking ability to solve complex problems - Excellent communication skills, both written and verbal - 1 year of customer service experience preferred - Ability to work in a fast-paced environment and multitask effectively - High school diploma or equivalent required - Fluent in English, additional languages a plus

Benefits: - Medical coverage - Joining Bonus - Employee discounts - Remote work opportunity

Working Environment: At Storytel, you will have the opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions. We foster a collaborative and inclusive work environment where creativity and innovation are encouraged.

Equal Opportunity Statement: Storytel is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, disability, sexual orientation, or any other protected status in accordance with applicable laws.

If you possess the required skills and qualifications and are ready to take on this exciting opportunity, we encourage you to apply by the deadline of May 29, 2024. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.