Customer Support Specialist - Remote Work

Nyckel is seeking a dedicated and resilient Customer Support Specialist to join our team on a remote, part-time basis. As an Associate level position, we require a minimum of 4 years of experience in customer support roles.

Responsibilities: 1. Handle customer inquiries and provide timely and accurate responses via email, phone, or live chat. 2. Resolve customer complaints and issues in a professional and empathetic manner. 3. Identify and escalate priority issues to the appropriate team members for resolution. 4. Keep detailed records of customer interactions and transactions. 5. Collaborate with other team members to improve overall customer experience. 6. Continuously monitor and analyze customer feedback to identify areas for improvement.

Requirements: 1. Strong communication and interpersonal skills. 2. Ability to adapt to different customer personalities and situations. 3. Critical thinking skills to assess and resolve complex customer issues. 4. Proven track record of exceeding customer expectations. 5. Proficiency in using customer support software and CRM systems. 6. High school diploma or equivalent; college degree preferred.

Personality traits: Resilient, dedicated Soft skills: Adaptability, critical thinking

Benefits: 1. Travel & spending expenses covered. 2. Opportunities for travel to meet with clients or attend industry events. 3. Paid Time Off (PTO) for a healthy work-life balance.

Working environment: At Nyckel, we prioritize exceeding customer expectations and delivering delight. Our team is driven by a passion for providing exceptional customer support and building lasting relationships with our clients.

Equal Opportunity Statement: Nyckel is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-11

If you meet the requirements and are looking for a rewarding remote job opportunity, we encourage you to apply and become part of the Nyckel team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.