Live Chat Officer - Remote Work

Job Description:

Tink is seeking a passionate and resourceful Live Chat Officer to join our team on a part-time, remote basis. As a Live Chat Officer, you will be responsible for providing exceptional customer service and support to our clients through live chat communication. This role is perfect for individuals who are innovative, excel at people management, and thrive in a fast-paced, dynamic environment.

Responsibilities: - Engage with customers through live chat to provide product information, answer inquiries, and resolve issues in a timely and professional manner - Manage multiple chat conversations simultaneously while maintaining a high level of customer satisfaction - Identify opportunities for upselling and cross-selling products or services - Collaborate with other team members to ensure a seamless customer experience - Document customer interactions and feedback to provide insights for product improvements - Stay up-to-date on industry trends and best practices to continuously improve service quality

Requirements: - A strong passion for customer service and helping others - Excellent communication skills, both written and verbal - Ability to think creatively and solve problems effectively - Proven experience in people management or a related field (preferred) - Comfortable working remotely and independently - Proficiency in using live chat software and other customer service tools

Benefits: - Visa sponsorship for eligible candidates - Company-provided transportation for work-related activities - Medical coverage for all employees

Working Environment: At Tink, we value continuous learning and development to support personal and professional growth. Our team is dedicated to fostering a culture of collaboration, innovation, and inclusivity.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Tink is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.