Remote Account Support Assistant

Teenage Engineering, a cutting-edge audio technology company based in Uppsala, SE, is seeking a part-time Remote Account Support Assistant to join our dynamic team. As an Associate Level position, we require a candidate with a minimum of 3 years of experience in a similar role. The ideal candidate will possess the following personality traits: resilience and adaptability, as well as strong soft skills in persuasion and communication.

Responsibilities: - Provide remote customer support to account holders, addressing inquiries and resolving issues promptly and professionally - Assist with account management tasks, including processing orders, updating customer information, and managing account preferences - Collaborate with sales and marketing teams to develop strategies for increasing customer engagement and retention - Monitor account activity and identify opportunities for upselling and cross-selling products and services - Prepare reports on customer activity, feedback, and issues for management review - Stay up-to-date on industry trends and competitor offerings to provide valuable insights to the team

Requirements: - Bachelor's degree in Business Administration or a related field - 3+ years of experience in customer service or account management - Excellent written and verbal communication skills - Proficiency in Microsoft Office suite and CRM software - Ability to work independently and prioritize tasks effectively - Experience working in a remote or virtual environment preferred

Benefits: - Training and professional development opportunities - Travel and spending expenses covered - Relocation allowance (if applicable)

At Teenage Engineering, we embrace a culture that challenges norms and encourages bold thinking. If you are a self-motivated individual with a passion for customer service and a desire to work in a fast-paced, innovative environment, we want to hear from you. Deadline to apply is May 25, 2024.

Equal Opportunity Statement: Teenage Engineering is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.