Account Support Manager

Job Description:

Snow Software is seeking a motivated and experienced Account Support Manager to join our team in Uppsala, SE. As a part-time Account Support Manager, you will be responsible for managing and supporting our client accounts with a focus on developing strong relationships, driving customer satisfaction, and ensuring successful software implementation and usage.

Responsibilities: 1. Serve as the primary point of contact for assigned client accounts, building and maintaining strong relationships. 2. Develop a deep understanding of each client's business needs and goals to provide customized support and solutions. 3. Collaborate with sales and technical teams to ensure seamless onboarding and implementation of Snow Software products. 4. Monitor client usage and engagement with software solutions to optimize performance and address any issues or concerns. 5. Proactively identify opportunities for upselling and cross-selling additional services to clients. 6. Handle client inquiries, complaints, and escalations in a timely and professional manner. 7. Provide regular updates and reports on client accounts to management and stakeholders. 8. Stay current on industry trends, best practices, and competitive landscape to continuously enhance the client experience.

Requirements: 1. Bachelor's degree in Business Administration, Computer Science, or a related field. 2. 8 years of experience in account management, customer support, or a similar role. 3. Proven track record of meeting and exceeding customer satisfaction and revenue targets. 4. Strong communication and interpersonal skills to effectively interact with clients and internal teams. 5. Ability to work independently, prioritize tasks, and manage multiple projects simultaneously. 6. Proficiency in Salesforce or other CRM software is a plus. 7. Driven and energetic personality with a passion for customer success. 8. Strong teamwork and collaboration skills with the ability to think critically and problem-solve effectively.

Benefits: - Company-provided equipment for remote work. - Paid sick leave and parental leave for eligible employees. - Opportunities for professional development and career growth within a global organization.

Equal Opportunity Statement: Snow Software is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 12, 2024. Apply now to join our dynamic team and make a difference in the software industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.