Account Support Manager

Northvolt is seeking a skilled and experienced Account Support Manager to join our team in Stockholm, Sweden. As a mid-to-senior level position, the ideal candidate will have a minimum of 6 years of relevant experience in account management or customer support roles.

As an Account Support Manager at Northvolt, you will be responsible for managing a portfolio of key accounts, developing strong relationships with clients, and ensuring their satisfaction with our products and services. You will serve as the primary point of contact for any issues or questions that may arise, and work closely with cross-functional teams to address customer needs and deliver solutions in a timely manner.

Responsibilities: - Develop and maintain relationships with key accounts, serving as their primary point of contact within the company - Understand customer needs and requirements, and ensure they are being met through our products and services - Manage account renewal and retention processes, including contract negotiations and upselling opportunities - Collaborate with internal teams to ensure timely delivery of products, resolve customer issues, and address any concerns - Develop account plans and strategies to drive growth and increase customer satisfaction - Analyze account performance and provide regular reports and updates to management - Stay current on industry trends and best practices in customer support and account management

Requirements: - Bachelor's degree in business, marketing, or a related field - Minimum of 6 years of experience in account management or customer support roles - Strong interpersonal and communication skills - Independent and reliable work ethic - People management and project management skills - Ability to multitask and prioritize in a fast-paced environment

Benefits of working at Northvolt include Paid Time Off (PTO), dental insurance, and a retirement plan. Our company culture promotes a sense of ownership and responsibility at every level, with opportunities for growth and advancement.

Northvolt is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace for all employees.

If you are a highly motivated and experienced Account Support Manager looking to join a dynamic and innovative company, we encourage you to apply by the deadline date of June 12, 2024. Join us on our mission to revolutionize the energy storage industry and make a positive impact on the world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.