Remote Account Support Officer

Job Description:

Skanska is seeking a Remote Account Support Officer to join our team based in Göteborg, Västra Götalands Län, SE. As an Entry Level Account Support Officer, you will be responsible for providing exceptional customer service and support to our clients remotely. This part-time position is ideal for individuals who are confident, reliable, and possess strong teamwork and strategic planning skills.

Responsibilities: 1. Communicate with clients via phone, email, and chat to address account inquiries and provide support. 2. Assist clients with account setup, troubleshooting, and technical issues. 3. Collaborate with the sales team to ensure client needs are met and exceed customer expectations. 4. Maintain accurate records of client interactions and transactions. 5. Analyze customer data to identify trends and opportunities for improvement. 6. Support the development of customer retention strategies. 7. Provide feedback to the product development team based on customer needs and preferences. 8. Stay up-to-date on industry trends and best practices related to account support.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office applications. 6. Prior experience in customer service or account support is a plus. 7. Must be confident, reliable, and possess strong teamwork and strategic planning skills.

Benefits: 1. Travel opportunities for training and development. 2. Vision insurance for eligible employees. 3. Employee discounts on company products and services.

Working Environment: At Skanska, we are dedicated to understanding and exceeding customer expectations. Our team values collaboration, innovation, and a commitment to excellence in everything we do.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Skanska is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.