Account Support Specialist

As an Account Support Specialist at Storytel, located in Sollentuna, Stockholms Län, SE, you will be responsible for providing quality support to our clients and ensuring their satisfaction with our services. The ideal candidate for this part-time, entry-level position will have at least 1 year of experience in a similar role.

Responsibilities: - Communicate with clients to address any inquiries or issues they may have - Assist in onboarding new clients and providing them with the necessary information and support - Maintain accurate records of client interactions and transactions - Collaborate with the sales team to identify opportunities to upsell or cross-sell services to clients - Conduct research to assist clients in finding solutions to their needs - Provide timely and efficient resolution to client complaints or concerns - Work closely with other departments to ensure client satisfaction and retention - Stay up to date on industry trends and best practices to provide the most relevant support to clients

Requirements: - Energetic and driven personality - Strong time management skills - Excellent research abilities - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Travel opportunities - Remote work flexibility - Dental insurance

Working environment: At Storytel, we strive for excellence and uphold high standards in all our endeavors. We encourage creativity, innovation, and collaboration in a supportive and inclusive work environment.

Deadline to apply: 2024-06-01

Equal opportunity statement: Storytel is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.