Account Support Specialist

Job Description:

We are seeking a motivated and resilient Account Support Specialist to join our team at Shopify in Malmö, Sweden. As an Associate Level position, we are looking for someone with at least 3 years of experience in a similar role. The Account Support Specialist will be responsible for providing exceptional customer support to our clients, assisting them with account-related inquiries and issues.

Responsibilities: - Serve as the main point of contact for all customer inquiries regarding their accounts - Assist clients with account setup, account maintenance, and troubleshooting any technical issues - Collaborate with cross-functional teams to provide timely and effective solutions to customer problems - Help to identify and implement innovative strategies to improve account support processes - Participate in team meetings, training sessions, and special projects as needed - Ensure customer satisfaction through proactive communication and follow-up

Requirements: - 3+ years of experience in a customer support or account management role - Proficient in using CRM software and other relevant tools - Strong communication skills and the ability to work effectively in a team environment - Innovative mindset and a passion for finding creative solutions to customer problems - Ability to thrive in a fast-paced, dynamic work environment - Must be motivated, resilient, and have a strong sense of teamwork

Benefits: - Travel and spending expenses covered - Profit sharing opportunities - Company transportation provided

Working Environment: At Shopify, we embrace a culture that challenges norms and encourages bold thinking. We value diversity, inclusivity, and collaboration in everything we do. Our team is made up of individuals who are passionate about their work and driven to make a difference in the world.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Shopify is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Shopify is committed to building a diverse team and strongly encourages individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.