Call Center Assistant

Job Description: Oatly is looking for a dynamic and enthusiastic Call Center Assistant to join our team in Malmö, Skåne Län, SE on a part-time basis. As an Associate Level Call Center Assistant, you will be responsible for providing exceptional customer service and support to our clients. You will act as the first point of contact for all incoming calls, addressing customer inquiries, resolving issues, and maintaining a high level of customer satisfaction.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide product information, pricing details, and delivery information to customers - Handle and resolve customer complaints, escalating issues as needed - Process customer orders and ensure accurate and timely delivery - Maintain customer records and update information in the CRM system - Collaborate with other departments to ensure seamless customer service experience - Identify and implement innovative solutions to improve customer satisfaction - Meet and exceed customer service goals and KPIs

Requirements: - At least 3 years of experience in a customer service or call center role - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Resourceful and adaptable to changing situations - Persuasion skills to effectively communicate with customers and resolve issues - Innovative mindset to propose creative solutions and improve processes - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Life insurance - Medical coverage - Dental insurance

Working Environment: At Oatly, we believe in fostering a work environment that sparks creativity and motivation. We provide our employees with the tools and support they need to excel in their roles and thrive in their careers. Join our team and be a part of a company that inspires greatness.

Equal Opportunity Statement: Oatly is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Apply now to be a part of our team and make a difference in the world of customer service. Deadline to apply: 2024-05-02.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.