Call Center Manager

As the Call Center Manager at Sandvik, located in Sollentuna, Stockholms Län, SE, you will be responsible for overseeing the operations and performance of our call center team. This part-time position is at a mid-to-senior level, requiring at least 6 years of experience in a similar role.

Responsibilities: 1. Manage and lead a team of call center representatives to ensure high levels of customer service and satisfaction. 2. Develop and implement strategies to improve the efficiency and effectiveness of the call center operations. 3. Monitor and analyze call center metrics and KPIs to identify areas for improvement and implement solutions. 4. Conduct regular performance evaluations and provide coaching and feedback to team members. 5. Collaborate with other departments to address customer issues and ensure the smooth functioning of the call center. 6. Keep abreast of industry trends and best practices to continuously improve the call center operations. 7. Handle escalated customer complaints and issues in a timely and efficient manner.

Requirements: 1. Adaptable and independent personality traits. 2. Strong presentation and teamwork soft skills. 3. Proven track record of successfully managing a call center team. 4. Excellent communication and interpersonal skills. 5. Ability to thrive in a fast-paced and dynamic environment.

Benefits: - Visa sponsorship - Vision insurance - Employee discounts

Working environment: At Sandvik, we provide opportunities for unlimited personal and professional growth. Our inclusive and diverse workplace fosters collaboration and innovation, allowing our employees to reach their full potential.

Deadline to apply: 2024-05-29

Equal Opportunity Statement: Sandvik is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.