Call Center Manager

Job Description:

LightAir is seeking a dedicated and passionate Call Center Manager to join our team in Göteborg, Västra Götalands Län, SE. As a part-time employee at a mid-to-senior level with at least 7 years of experience in a call center environment, you will be responsible for managing the operations of our call center, ensuring high levels of customer satisfaction, and driving continuous improvement in performance.

Responsibilities: 1. Oversee the day-to-day operations of the call center, including managing a team of call center representatives. 2. Develop and implement strategies to improve call center performance, efficiency, and customer satisfaction. 3. Monitor and analyze key performance indicators to identify areas for improvement and implement solutions. 4. Train and mentor call center representatives to ensure they have the skills and knowledge needed to deliver exceptional customer service. 5. Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner. 6. Collaborate with other departments to ensure seamless communication and coordination between teams. 7. Evaluate and optimize call center processes to streamline operations and increase productivity. 8. Stay up-to-date on industry trends and best practices in call center management.

Requirements: 1. 7+ years of experience in a call center environment, with at least 3 years in a managerial or supervisory role. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and adaptability to changing circumstances. 4. Proven track record of achieving and exceeding call center KPIs. 5. Ability to work well under pressure and in a fast-paced environment. 6. Proficiency in call center software and CRM systems. 7. Bachelor's degree in a relevant field preferred.

Personality Traits: dedicated, passionate Soft Skills: problem-solving, adaptability

Benefits: - Training & professional development opportunities to enhance your skills and knowledge. - Remote work flexibility to promote work-life balance. - Joining bonus for successful candidates.

Working Environment: At LightAir, we encourage curiosity and questioning to fuel innovation and growth. You will have the opportunity to work in a dynamic and supportive environment where your ideas and contributions are valued.

Deadline to Apply: 2024-07-04

Equal Opportunity Statement: LightAir is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.