Call Center Manager

Job Description:

We are looking for a dedicated and hardworking Call Center Manager to join our team at Volvo Group in Stockholm, SE. As a mid-to-senior level manager, the ideal candidate should have at least 7 years of experience in a similar role.

Responsibilities: - Manage and oversee the daily operations of the call center, ensuring efficient performance and excellent customer service - Develop and implement strategies to improve call center productivity and efficiency - Monitor individual and team performance metrics, providing coaching and feedback as needed - Handle escalated customer calls and resolve complex issues in a professional manner - Develop and maintain strong relationships with internal and external stakeholders - Lead and motivate a team of call center agents, providing guidance and support as needed - Conduct regular performance evaluations and implement training programs to enhance skills and knowledge - Utilize call center software and tools to optimize operations and ensure data accuracy - Prepare reports and analyze data to identify trends and areas for improvement

Requirements: - Bachelor's degree in Business Administration or related field (preferred) - Proven experience as a Call Center Manager or similar role - Strong leadership and decision-making skills - Excellent communication and interpersonal abilities - Ability to work well under pressure and handle multiple tasks simultaneously - Proficiency in call center software and tools - Knowledge of customer service principles and practices

Personality Traits: - Hardworking - Dedicated

Soft Skills: - Leadership - Decision-making

Benefits: - Paid overtime - Life insurance - Disability insurance

Working Environment: At Volvo Group, we promote work-life balance and prioritize employee well-being. Our team is dedicated to creating a positive and collaborative work environment where everyone can thrive.

Equal Opportunity Statement: Volvo Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-07-15

If you meet the requirements and are passionate about leading a team in a dynamic call center environment, we encourage you to apply for the Call Center Manager position at Volvo Group in Stockholm, SE.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.