Call Center Representative

Job Description:

LeoVegas is currently seeking a dedicated and hardworking Call Center Representative to join our team in Stockholm, SE. As an entry-level position, no prior experience is required, making it a great opportunity for individuals looking to start their career in customer service.

Responsibilities: 1. Handle inbound and outbound calls from customers in a professional and courteous manner. 2. Provide information about products and services, answer questions, and resolve customer complaints. 3. Maintain accurate records of customer interactions and transactions. 4. Identify and escalate priority issues to the appropriate department. 5. Follow communication scripts and procedures to ensure consistency and quality of service. 6. Meet and exceed daily, weekly, and monthly quotas and targets set by the management.

Requirements: 1. Strong communication skills with a customer-oriented approach. 2. Ability to multi-task, prioritize, and manage time effectively. 3. Proficient in computer skills, including Microsoft Office applications. 4. Ability to work under pressure in a fast-paced environment. 5. High school diploma or equivalent.

Personality traits: 1. Dedicated: Commitment to providing exceptional customer service. 2. Hardworking: Willingness to go above and beyond to meet customer needs.

Soft skills: 1. People management: Ability to effectively engage with customers and colleagues. 2. Analysis: Strong analytical skills to assess customer needs and provide appropriate solutions.

Benefits: 1. Retirement plan: Company contribution towards a retirement savings plan. 2. Joining bonus: Incentive for new employees upon successful onboarding. 3. Medical coverage: Health insurance benefits for employees and their dependents.

Working environment: At LeoVegas, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is focused on delivering exceptional customer service and creating a positive work environment for all employees.

Deadline to apply: May 7, 2024

Equal opportunity statement: LeoVegas is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, age, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.