Remote Call Center Representative

As a Remote Call Center Representative at Einride, you will be responsible for providing exceptional customer service and support to our clients. This part-time position offers a great opportunity to work from the comfort of your own home while still being a valuable part of our team in Göteborg, Västra Götalands Län, SE.

Responsibilities: 1. Answer incoming calls from customers and assist with inquiries, issues, and complaints. 2. Make outbound calls to follow up on customer concerns or provide updates on services. 3. Maintain accurate and detailed records of customer interactions in the database. 4. Collaborate with team members to solve complex problems and escalate issues as needed. 5. Keep up-to-date on product knowledge and company policies to provide accurate information to customers. 6. Meet or exceed performance goals for call quality, efficiency, and customer satisfaction. Requirements: 1. Minimum of 4 years of experience in a customer service or call center role. 2. Hardworking and resourceful with the ability to adapt to changing situations. 3. Strong problem-solving skills and a cooperative attitude towards teamwork. 4. Excellent communication skills and a professional phone manner. 5. Proficient in using computer software and navigating multiple screens simultaneously. Benefits: - Dental insurance to support your overall health and well-being. - Company transportation assistance for commuting to and from work. - Travel & spending expenses covered for relevant work-related activities.

Einride is committed to providing a supportive and inclusive working environment that offers opportunities for unlimited personal and professional growth. We value diversity and are an equal opportunity employer.

Deadline to apply: 2024-07-14

Join Einride as a Remote Call Center Representative and be part of a dynamic team that values your contributions and supports your success. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.