Call Center Representative - Work from home

Job Description:

Skanska is seeking a motivated Call Center Representative to join our team on a part-time basis, working from home in Uppsala, Uppsala Län, SE. As an Associate Level Representative, you will be responsible for providing excellent customer service and support to callers in need of assistance.

Responsibilities: 1. Answer incoming calls and respond to customer inquiries in a professional and friendly manner. 2. Provide information about products and services, as well as assist with orders and returns. 3. Troubleshoot and resolve customer complaints and issues with patience and empathy. 4. Document all interactions with customers accurately and comprehensively in the company database. 5. Collaborate with team members to ensure customer satisfaction and retention. 6. Meet performance targets and goals set by the company. 7. Stay up-to-date on product knowledge and industry trends to better serve customers.

Requirements: 1. Minimum of 2 years of experience in a customer service or call center role. 2. Excellent communication skills and a pleasant phone manner. 3. Resourceful and confident personality traits to handle diverse customer inquiries. 4. Strong attention to detail and decision-making abilities to provide accurate and efficient service. 5. Ability to work independently and remotely with minimal supervision. 6. Proficient in using computer systems and software for data entry and communication.

Benefits: 1. Remote work flexibility with the option to work from home. 2. Life insurance coverage for peace of mind. 3. Paid sick leave to support your well-being.

Working Environment: At Skanska, we encourage a spirit of exploration and taking calculated risks for growth. We value creativity, innovation, and a collaborative approach to problem-solving. Our team is dedicated to providing exceptional service to our customers while fostering a positive and inclusive work environment.

Equal Opportunity Statement: Skanska is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, age, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: 2024-06-29

If you meet the requirements and are ready to join our dynamic team as a Call Center Representative, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to the Skanska family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.