Remote Call Center Specialist

Job Description:

As a Remote Call Center Specialist at Shopify, you will be responsible for providing excellent customer service and support to our clients. You will be handling inbound calls, emails, and chat inquiries to assist customers with their questions, concerns, and technical issues related to our products and services.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide exceptional customer service and support - Troubleshoot and resolve customer issues in a timely and professional manner - Escalate complex issues to the appropriate departments - Keep detailed records of customer interactions and transactions - Meet and exceed performance metrics and goals - Work collaboratively with team members to ensure customer satisfaction - Stay up to date on product knowledge and industry trends

Requirements: - 1 year of experience in customer service or call center role - Resourceful and reliable personality traits - Strong communication and interpersonal skills - Strategic planning and problem-solving skills - Ability to work independently and as part of a team - Strong attention to detail and organizational skills - Proficient computer skills and familiarity with CRM software - High school diploma or equivalent

Benefits: - Disability insurance - Gym membership - Paid Time Off (PTO)

Working Environment: At Shopify, we strive to create a supportive environment for our employees to grow and develop both personally and professionally. We value diversity and inclusion and are committed to supporting our employees in their career advancement.

Equal Opportunity Statement: Shopify is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and welcome applications from all qualified candidates.

Deadline to apply: 2024-05-28

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Remote Call Center Specialist position at Shopify. Join our team and help us empower entrepreneurs around the world!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.