Remote Call Center Specialist

Job Description:

As a Remote Call Center Specialist at DICE, you will be responsible for providing exceptional customer service and support to our clients over the phone. Your primary duties will include answering customer inquiries, resolving issues, and ensuring customer satisfaction. You will also be expected to handle incoming and outgoing calls with professionalism and efficiency.

Responsibilities: - Answer incoming calls in a timely manner and respond to customer inquiries - Provide accurate information and assistance to customers regarding products or services - Resolve customer complaints or issues in a calm and professional manner - Keep detailed records of customer interactions and transactions - Collaborate with team members to ensure customer satisfaction - Adhere to company policies and procedures at all times - Meet and exceed performance goals set by management

Requirements: - 1 year of experience in customer service or a related field - Excellent communication and interpersonal skills - Ability to work remotely and independently - Hardworking and resourceful - Strong people management and strategic planning skills - High school diploma or equivalent

Benefits: - Gym membership - Paid overtime - Company transportation

Working Environment: At DICE, we believe in giving back to the community through corporate social responsibility initiatives. As a member of our team, you will have the opportunity to participate in volunteer activities and make a positive impact on society.

Equal Opportunity Statement: DICE is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-06-07

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.