Call Center Specialist

Job Description:

Fjällräven is seeking a part-time Call Center Specialist to join our team in Uppsala, SE. The ideal candidate will have at least 3 years of experience in a customer service-related role. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our clients through phone calls, emails, and live chat.

Responsibilities: - Handle incoming customer inquiries and provide accurate, timely responses - Identify and assess customers' needs to achieve satisfaction - Resolve customer complaints and issues in a professional and efficient manner - Update customer information in the database during each interaction - Collaborate with other team members to ensure customer satisfaction - Meet and exceed set KPIs and targets - Stay up to date on company products, services, and policies

Requirements: - Resourceful and reliable individual with excellent communication skills - Ability to problem-solve and think on your feet - Persuasive and able to effectively communicate solutions to customers - Strong attention to detail and organizational skills - Experience working in a high-volume call center environment is a plus - Fluent in English and Swedish - Bachelor's degree or equivalent work experience

Benefits: - Travel opportunities for training and conferences - Remote work flexibility - Disability insurance coverage

Working Environment: At Fjällräven, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where every team member feels valued and respected.

Deadline to Apply: Please submit your application by July 3, 2024.

Equal Opportunity Statement: Fjällräven is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and appreciated.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.