Chat Support Assistant

Job Description:

Natural Cycles is seeking a Chat Support Assistant to join our team in Sollentuna, Stockholm, SE. As a part-time Associate Level position, the Chat Support Assistant will be responsible for providing exceptional customer service and technical support to users through our chat platform. The ideal candidate will have at least 2 years of experience in a customer service or technical support role, and possess strong communication and problem-solving skills.

Responsibilities: - Respond to customer inquiries and technical issues in a timely and professional manner through the chat platform - Troubleshoot technical problems and escalate issues to the appropriate team members when necessary - Provide product information and assist customers with using the Natural Cycles app - Collaborate with other team members to improve customer experience and resolve any ongoing issues - Maintain accurate records of customer interactions and provide feedback to the management team

Requirements: - 2+ years of experience in customer service or technical support - Resilient and confident personality traits - Strong cooperation and planning skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Fluency in English (additional languages are a plus)

Benefits: - Free accommodation - Employee discounts - Relocation allowance

Working Environment: At Natural Cycles, we strive to cultivate leaders who foster inclusivity and mentorship. Our team values collaboration, innovation, and excellence. We believe in creating a supportive and inclusive work environment where all employees can thrive and grow.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Natural Cycles is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.