Chat Support Assistant

Job Description:

Mips is seeking a motivated and driven Chat Support Assistant to join our team in Stockholm. As an Associate Level position, the Chat Support Assistant will be responsible for providing exceptional customer service and technical support through chat platforms. The ideal candidate will have at least 3 years of experience in a similar role, possess strong people management and problem-solving skills, and thrive in a fast-paced environment.

Responsibilities: - Monitor and respond to customer inquiries and technical issues via chat platforms - Provide accurate and timely information to customers regarding products and services - Troubleshoot technical issues and escalate complex problems to the appropriate team - Maintain detailed records of customer interactions and resolutions - Collaborate with cross-functional teams to improve customer support processes - Stay up-to-date on product knowledge and industry trends

Requirements: - 3+ years of experience in a customer support or technical support role - Excellent communication skills and ability to multitask - Strong problem-solving abilities and attention to detail - Experience with chat support platforms and CRM software - Ability to work independently and as part of a team - Motivated and driven to provide exceptional customer service

Personality Traits: - Motivated - Driven

Soft Skills: - People management - Problem-solving

Benefits: - Paid Time Off (PTO) - Free food - Relocation allowance

Working Environment: At Mips, we offer an environment where technology is harnessed to drive innovation and efficiency. Team members are encouraged to collaborate, explore new ideas, and contribute to the growth of the company.

Equal Opportunity Statement: Mips is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

Deadline to Apply: July 4, 2024

Join our team and help us deliver exceptional customer support through our innovative chat platform! Apply now to be a part of Mips' exciting journey in Stockholm.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.