Chat Support Assistant - Work from home

Job Description:

Saab Group is seeking a dedicated and reliable Chat Support Assistant to join our team on a part-time basis. As a Chat Support Assistant, you will have the opportunity to work from home and provide support to our customers through online chat platforms. This position is at the Associate Level and requires at least 3 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide assistance through online chat platforms - Handle customer concerns and help to resolve any issues in a timely and professional manner - Maintain a high level of customer satisfaction by providing excellent support - Collaborate with team members to ensure a seamless customer service experience - Keep accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies

Requirements: - 3+ years of experience in a customer service or support role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to multitask and prioritize tasks effectively - People management skills to effectively interact with customers and team members - Time management skills to meet deadlines and deliver exceptional service - Ability to work independently and in a remote environment - Proficiency in using online chat platforms and customer service software

Personality traits: dedicated, reliable Soft skills: people management, time management

Benefits: - Travel opportunities for training and conferences - Relocation allowance for eligible candidates - Gym membership for wellness and health benefits

Working Environment: At Saab Group, we uphold the highest standards of ethical conduct and integrity. We believe in fostering a positive and inclusive work environment where our employees can thrive and grow.

Deadline to apply: 2024-06-01

Equal Opportunity Statement: Saab Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.