Remote Chat Support Associate

Job Description:

Exeger is seeking a Remote Chat Support Associate to join our dynamic team in Göteborg, Västra Götalands Län, SE. As a part-time Entry Level team member, you will be responsible for providing exceptional customer support through chat communication. This position requires no prior experience, making it an excellent opportunity for individuals looking to start their career in customer service.

Responsibilities: 1. Communicate with customers through chat to resolve inquiries, provide product information, and offer support. 2. Maintain a high level of professionalism and customer service at all times. 3. Handle multiple chat conversations simultaneously while ensuring timely responses. 4. Collaborate with other team members to escalate complex issues to the appropriate department. 5. Demonstrate creativity and problem-solving skills to address customer concerns effectively. 6. Follow company guidelines and protocols for handling customer inquiries and escalations. 7. Utilize time management skills to prioritize tasks and meet performance metrics.

Requirements: 1. Energetic and confident personality with a positive attitude towards helping customers. 2. Strong communication skills, both written and verbal. 3. Ability to think creatively and adapt to different customer situations. 4. Excellent time management skills to handle multiple chat conversations efficiently. 5. Proficiency in using chat support software and basic computer skills. 6. High school diploma or equivalent required.

Benefits: 1. Retirement plan for part-time employees. 2. Relocation allowance for eligible candidates. 3. Joining bonus for successful candidates. 4. Opportunity to grow and advance within the company.

Working Environment: At Exeger, we prioritize understanding and empathy in all interactions with customers and team members. Our company culture promotes collaboration, innovation, and continuous improvement. As a Remote Chat Support Associate, you will be part of a supportive team that values your contributions and professional development.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: Exeger is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.