Chat Support Associate - Work from home

Job Description:

ICA Gruppen, a leading retail company in Göteborg, Västra Götalands Län, is seeking a Chat Support Associate to join our team. This is a part-time position that can be done from the comfort of your own home, making it ideal for individuals looking for a flexible work arrangement.

Responsibilities: 1. Provide customer support via chat by addressing inquiries, resolving issues, and delivering exceptional service. 2. Troubleshoot technical problems and escalate issues to the appropriate teams when necessary. 3. Maintain a high level of professionalism and customer satisfaction in all interactions. 4. Keep accurate records of customer interactions and transactions. 5. Collaborate with team members to improve processes and enhance the overall customer experience. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and efficiently manage time. 4. Strong problem-solving skills and adaptability to changing situations. 5. Must be tech-savvy and comfortable using chat support software. 6. A high school diploma or equivalent is required.

Personality Traits: - Independent: Ability to work effectively without constant supervision. - Hardworking: Willingness to go above and beyond to provide exceptional service.

Soft Skills: - Problem-solving: Ability to think critically and find effective solutions. - Adaptability: Flexibility to adjust to different customer needs and situations.

Benefits: - Life insurance to ensure peace of mind for you and your loved ones. - Paid Time Off (PTO) to relax and recharge when needed. - Company transportation to help you reach your work goals.

Working Environment: Join a team that values creativity and motivation, providing an environment that inspires greatness. Collaborate with like-minded individuals who are dedicated to delivering top-notch customer support.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: ICA Gruppen is an equal opportunity employer and welcomes all qualified applicants regardless of race, gender, age, religion, sexual orientation, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.